Arcadia Care is an innovative progressive provider of specialist care in four domains – CAMHS, Acute Elderly Dementia, Specialist Education and Supported Living. We specialise in providing flagship services built environmentally to suit specific needs and demands of the user groups. We are a high performing, high tech company using modern techniques of learning and training through modern interactive teaching and diagnostic methods.
We are a people focused company both in respect of our patients and staff working in harmony between the two to deliver exceptional care and a commitment to families giving them comfort about their loved ones.
Our services are based on local needs identified through working in collaboration with commissioners and authorities to deliver locally based high quality pathways and services.
We provide services to both public and private sector. Our clinical and Multi Disciplinary Teams (MDT) are focused on getting the best outcomes for the people we serve. Our training ensures that we can meet the needs of every patient looking at their individual requirements. Our approaches are in line with the latest evidence and our teams are committed to contributing to research and evaluation across all our services.
We are committed to ensuring that the voice(s) of the people who use our services is actively sought, heard and acted upon to improve all that we do. We will do this through our individually tailored care plans, our on-site community meetings and our service governance. This includes working with carers, families and friends of the people we help.
Our collaborative and open approach to working with partners and stakeholders is based on our values of openness and transparency.
Our Vision and Values
To be a leader in the delivery of high-quality care and a champion for the recovery of those we serve. We are caring and compassionate, respectful, honest and transparent in all we do.
Respectful
Value the skills and views of others
Give respect to all people
Respect and embrace difference
Encourage innovation and be open to new ideas
Work together and value our partners
Honest and transparent
Have no secrets
Be open and truthful
Accept what is wrong and do our best to put it right
Share information
Be accountable for our actions
Caring and Compassionate
Put ourselves in other people’s shoes
Be approachable
Listen and offer hope
Focus on recovery
Be sensitive and considerate
Go the extra mile
Be helpful
Quality
Deliver an individualised care experience characterised by comfort, dignity, and respect for the individual’s needs. Continuously search for ways to improve our care and the outcomes for people using our services.
Excellence
Be an excellent employer that provides people with equality of opportunity, and a compassionate culture where curiosity, openness and the growth of all is valued.
Embrace / invest in technology. We will invest in researching and testing technology that will improve the effectiveness of the home and the lived experience of the residents.
Provide excellent customer service focus. We will shape the delivery of the service around the needs and preferences of all the people we serve, including their families and carers.
Focus on the lived experience of all in contact with our service with humanity. We create tailored packages of care that provides deeper connections to create meaning, autonomy and hope.
Live and learn together in a learning culture. We will embody new practices, research, learning from partners to enable us to provide a continuously improving service. To achieve this, we will champion the continuous development of our staff, leading to employer of choice status in the area we serve.
Ensure our services feel secure, comfortable, updated and a well-managed and homely therapeutic environment for people staying in it.
We will run our services in line with values of Arcadia, namely honesty, openness, respect and caring.