Arcadia Career Pathways 

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Information Support Officer  

Job Title: Information Support Officer 
Job Location: Park Lodge, Wolverhampton 
Pay: Disclosed on Application 

Job Purpose: 

To provide a robust information support and data collection service for the Hospital alongside the Administration and Compliance Manager. 

Main Tasks: 

Responsible for data entry and auditing of staffing sheets. 
Responsible for data entry and auditing of funding sheets. 
Responsible for data collection of KPI’s across the Hospital. 
Regular audits and reports of information as required by the Administration and Compliance Manager. 
Assist in keeping all digital records up to date. 
Security checklist collection and analysis. 
Managing the patient filing system. 
Responsible for data collection for the Board under the direction of the Hospital Director. 
Completion of Daily Staffing Sheets, signing staff and agency with equipment in and out of building. 
Draft letters; undertake filing and general administrative duties. 
Assist with minute taking and attending clinical and staff meetings. 
Assist with patient monies including maintaining good electronic and paper records of incomings/out-goings. 
Provide administrative support to the Administration Manager. 
Provide reception cover during shift hand-over times ensuring safety and security of the building signing staff in and out. 
Signposting external visitors to appointments and MDT professionals. 
Ensuring information received through telephone calls is disseminated. 
Assisting professionals with room bookings. 
Ensuring compliance with building security protocols and petty cash. 
Ability to work on own initiative and devise new systems. 
Ensure all work is accurate and precise. 
Able to meet deadlines within a short timeframe. 
The ability to demonstrate a methodical organised and detail conscious approach to work. 
Be flexible and adaptable. 
Demonstrate good interpersonal and strong communication skills. 
Proficient in the use of Microsoft Office. 


To participate actively in supporting the principles and practice of equality of opportunity as laid down in the organisation’s Equal Opportunity Policy. 
To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate. 
As a term of employment to carry out any other reasonable duties and/or times of work as may be reasonably required of you in accordance with the grade and general level of responsibility within the organisation. 


Have at least two years experience in an administration role. 
Possess formal secretarial qualifications. 


University Degree in Research or Statistics 
Experience in a Hospital setting. 
All employees should be aware that because of the nature of work Arcadia Care Healthcare undertakes there are elements of risk relating to challenging behaviour, lifting, and handling and passive smoke. Appropriate training will be offered, and staff will be expected to participate. This Job Description is a guideline and is in no way restrictive or definitive. This document is subject to review in line with changes to requirements of service provision. 
Part Time - 30 Hours per week (Monday to Sunday) - Working early or late shifts. 

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