Hospital Receptionist
Job Title: Hospital Receptionist
Job Location: Park Lodge, Wolverhampton
Pay: £16,000 (Pro Rata) / 25 hrs per week (Monday to Friday – Hours Negotiable)
Job Purpose:
To meet and greet all visitors to the Hospital and maintain a professional attitude at all times ensuring the hospital runs smoothly. To assist all Park Lodge employees with external visitors and/or any concerns. To perform administrative tasks as set out in the requirements below. Must have effective communication skills, exceptional organisational abilities, and knowledge of MS Office.
Main Tasks:
To meet and greet all external visitors to the Hospital, welcoming them warmly and directing them to the appropriate person.
Maintaining visitor logs and ensuring the Hospital security by checking the identification proof of visitors.
To take all incoming phone calls to the Hospital and direct them appropriately, or take messages.
Make any travel arrangements for both patients and staff, as and when required.
To open all incoming mail to the unit and distribute accordingly.To deal with all general enquiry emails to the Hospital, as appropriate or direct them to the correct person within the Hospital.
To be responsible for all ordering of stationery and equipment for the Hospital and managing stock inventories.
To support with hospital information by updating memos regarding polices and procedures.
To ensure that informational posters around the Hospital are kept up to date.
Responsible for the petty cash system for both patients and staff, under the Supervision of the Hospital Director.
To work alongside and to cover, when appropriate, other administration roles within the Hospital.
Any other duties as requested by the Hospital Director.
Qualifications / Skills:
A minimum of 5 GCSEs including English and Maths at C (4/5) and above is essential.
Proven computer literacy skills is essential.
Must possess excellent interpersonal, communication and customer service skills.
Experience of working in a Hospital environment is desirable but not essential.
Ability to work autonomously or part of a team is essential.
A willingness to learn new skills and support service developments is essential.
You will be required to demonstrate sensitivity, an awareness of patients’ needs and a commitment to improving the patient experience..
Note:
All employees should be aware that because of the nature of work Arcadia Care Healthcare undertakes there are elements of risk relating to challenging behaviour, lifting, and handling and passive smoke. Appropriate training will be offered, and staff will be expected to participate. This Job Description is a guideline and is in no way restrictive or definitive. This document is subject to review in line with changes to requirements of service provision.
Pay is £16,000 Pro Rata / 25 hrs per week (Monday to Friday – Hours Negotiable.)